Privacy Policy
Sienna Building Pty Ltd trading as Sienna Homes is committed to providing quality services to you and protecting your Personal Information. This Privacy Policy outlines our ongoing obligations regarding how we manage your Personal Information.
We comply with the Australian Privacy Principles (APPs) as contained in the Privacy Act 1988 (Cth) (the Privacy Act). These principles govern how we collect, use, disclose, store, secure, and dispose of your Personal Information.
For more information on the APPs, visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.
What is Personal Information and Why Do We Collect It?
Personal Information is information or an opinion that identifies an individual. Examples include names, addresses, email addresses, and phone numbers.
We collect Personal Information through:
- Sales consultations, interviews, and correspondence
- Telephone, email, and our website (www.siennahomes.com.au)
- Social media platforms and mobile applications
- Cookies and other publicly available sources
We collect this information for the primary purpose of providing our services and marketing. Your Personal Information may also be used for secondary purposes directly related to the primary purpose, where reasonably expected. You can unsubscribe from our marketing communications at any time by contacting us in writing.
Whenever possible, we will explain why we are collecting your information and how it will be used.
Sensitive Information
Sensitive Information, as defined under the Privacy Act, includes details about an individual’s:
- Racial or ethnic origin
- Political opinions or membership of political associations
- Religious or philosophical beliefs
- Membership of trade unions or professional bodies
- Criminal record or health information
We only use Sensitive Information:
- For the primary purpose for which it was collected
- For a directly related secondary purpose
- With your consent, or as required or authorised by law
Collection of Personal Information from Third Parties
Where practicable, we collect Personal Information directly from you. In some instances, we may receive your information from third parties. When this occurs, we take reasonable steps to inform you of the details provided by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed:
- To third parties with your consent
- Where required or authorised by law
Security of Personal Information
We take reasonable steps to protect your Personal Information from misuse, loss, unauthorised access, modification, or disclosure.
When Personal Information is no longer required for the purpose for which it was collected, we will take reasonable steps to securely destroy or de-identify it. Client files containing Personal Information will be retained for a minimum of seven years, in line with legal obligations.
Access to Your Personal Information
You have the right to access the Personal Information we hold about you and request corrections if needed, subject to certain exceptions.
To access or correct your Personal Information, please contact us in writing. No fees are charged for access requests, but an administrative fee may apply for providing copies of your information.
To protect your privacy, we may require verification of your identity before providing access.
Maintaining the Quality of Your Personal Information
We strive to ensure your Personal Information is accurate, complete, and up to date. Please notify us promptly if your information changes or if any inaccuracies are identified.
Policy Updates
This Privacy Policy may be updated periodically and is available on our website.
Privacy Complaints and Enquiries
If you have any questions, concerns, or complaints about our Privacy Policy, please contact us:
Sienna Homes
3 Corporate Avenue
Rowville VIC 3178
Email: support@siennagroup.com.au
Phone: +61 3 8685 8115
